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A closer look at how I lead technical programs, reason across systems, build with AI, and connect delivery to business outcomes. Each answer connects to a detailed case study.
13 questions7 bodies of work
Tell me about a transformation with measurable results.
At McKenney’s, I owned a field-service product that replaced paper workflows for 300+ technicians.
As Business Technologist and internal Product Owner, I led the launch of a custom iPad application for field-service operations. The work eliminated paper workflows and reduced processing time by 75%.
I also automated onboarding through Smartsheet across HR, IT, Accounting, and Service. That separate workflow saved 30+ hours per cycle.
The distinction matters: the processing improvement belongs to the field-service work, while the time saved belongs to onboarding. Together, they show how I connect product ownership and process design to operational outcomes.
- How I connect workflow requirements to adoption
- How Lean and Change Management informed the work
- How I keep measurement definitions clear