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TH.Tai HabershamTECHNOLOGY. BUSINESS. IMPACT.Let’s connect
TECHNICAL PROGRAM & INTEGRATION LEADER

Tai Habersham, MBA

Integration depth.
Enterprise perspective.

I turn complex transformations into executable programs, connected customer journeys, and systems people can trust.

12+ years across telecommunications, field-service operations, and global enterprise IT. Hands-on systems expertise. An Executive MBA. A builder’s instinct.

Explore Spectrum Day Download résumé
Norcross, Georgia · Atlanta metroRemote preferred · Open to hybrid
Tai Habersham in a navy suit
CONNECTING THE DETAILS
TO THE BIGGER DECISION.TH.
LAUNCH MILESTONE · SEPTEMBER 16, 2026

From migration readiness
to Spectrum Day.

I led mobile migration test strategy, execution, and triage across Cox and Spectrum teams, helping enable a major market launch.

Explore my launch leadership
THE BUSINESS CONTEXT11M+

homes and businesses in the former Cox footprint welcomed to Spectrum.

Company rollout reach · service availabilitySpectrum’s launch announcement
700+

test cases across
20+ enterprise epics

300+

field technicians
moved beyond paper

75%

less processing time
in field-service workflows

EMBA

Georgia State University
business + systems perspective

SELECTED WORK / 01–07

The evidence behind
the profile.

Explore the problems I’ve owned, the decisions I’ve made, and the outcomes behind the résumé.

Seven perspectives on one consistent contribution: making complex work executable.

01 /Enterprise transformation
Spectrum / legacy Cox

Spectrum Day · Mobile migration leadership

Led mobile migration test strategy, case execution, and triage across Cox and Spectrum teams, helping enable the Spectrum Day launch.

Test strategy & execution leadership · Cross-company collaborationRead case
02 /Applied AI & knowledge engineering
Cox Mobile / Spectrum career work

Apple Watch activation RAG

Designed and shipped a RAG-based diagnostic system that organized terminology, canonical flows, signal timing, and troubleshooting under a master knowledge structure.

Retrieval-augmented generation · Knowledge engineeringRead case
03 /AI-assisted product building
Prince Tai Fitness

Prince Tai Fitness VIP Client Tracker

Built and iterated a coaching intelligence tool around structured tracking, trend interpretation, daily and longer-term views, and a deliberately human coaching voice.

Product ownership · AI-assisted developmentRead case
04 /Product & process transformation
McKenney’s Inc.

Field-service digitization

Owned the launch of a custom iPad application for field-service operations and automated a cross-department onboarding workflow.

Internal product ownership · Workflow automationRead case
05 /Integration quality & customer protection
Cox Mobile / Spectrum

Customer-impact defect leadership

Identified downstream integration issues, connected them to customer outcomes, and helped engineering teams move from symptoms to actionable remediation.

Cross-system diagnosis · Defect leadershipRead case
06 /Global delivery & vendor ownership
Mölnlycke Health Care

Global communications & IT delivery

Delivered global IT initiatives and owned a cloud-based phone-system implementation across vendor selection, negotiation, UAT, rollout, and ongoing support.

Vendor management · Requirements & UATRead case
07 /AI-assisted personal tooling
Personal project · Tai Habersham

Career Impact Workspace & Portfolio

Directed the creation of this career tool with ChatGPT and Codex: a private workspace for projects, wins, and evidence, connected to a curated recruiter-facing portfolio.

Product requirements · AI-assisted developmentRead case
MY NEXT ROLE

Own the complexity.
Move the program forward.

I’m seeking a senior individual-contributor or matrix-leadership role at the intersection of technology, operations, customer experience, and execution.

The mandate I’m looking for

Ownership of a cross-system integration, platform rollout, product launch, migration, or customer-journey transformation—from ambiguous requirements to operational adoption. I want to establish the operating model, align technical and business teams, coordinate partners, surface dependencies and risks, and give leadership credible evidence for readiness decisions.

How I want to contribute

Through technical fluency, cross-functional influence, and accountability for outcomes. I’m especially interested in reusable knowledge systems, practical AI adoption, and workflow automation that improve operational consistency.

See the experience I bring
01

Technical programs & integration

Senior or Lead Technical Program Manager · Senior Integration Program Manager · Enterprise Systems Program Manager

02

Implementation & readiness

Implementation Program Manager · Technical Delivery Manager · Product or Platform Readiness Lead

03

Product operations & customer experience

Senior Product Operations Manager · Customer Experience Transformation Lead · Customer Journey Strategy Lead

04

AI adoption & transformation

AI Enablement Program Manager · AI Adoption Lead · Digital Transformation or Post-Merger Integration Program Manager

05

Government & digital services

Senior IT Program Manager · Technology Modernization Program Manager · Enterprise Applications or Digital Services Program Manager

WORK & ENVIRONMENT

Remote first. Meaningful ownership.

Fully remote preferred; open to Atlanta/Georgia hybrid roles with two or three office days per week. Based in Norcross. I value stability, autonomy, honest risk discussions, access to decision-makers, and time for analysis and preparation. Success should be visible in adoption, readiness, customer outcomes, and execution improvement.

INDUSTRIES & SECTORS

Enterprise problems across industries.

My direct experience spans telecommunications, field-service operations, and global enterprise IT. I’m also interested in financial services and payments, healthcare technology, SaaS, utilities, insurance, logistics, media, and government modernization. I’m open to private-sector and city, county, state, or federal opportunities where integration and cross-functional delivery are central.

LONGER-TERM ASPIRATION

From program ownership to enterprise direction.

I want to grow toward Principal Technical Program Manager, Integration Portfolio Lead, or technology strategy and transformation leadership, including future director-level responsibility for customer experience or operational readiness. The direction is broader decision-making across technology, customer outcomes, operational risk, and investment priorities.

GO A LEVEL DEEPER

Good interviews
get specific.

How do I lead through ambiguity? What did I build with RAG? What changed because of my work? Explore 13 questions through concrete examples.

Explore the conversation guide
THE NEXT CONVERSATION

Let’s talk about the work
you need to move forward.

Technical programs. Enterprise integration. Practical AI.

Contact Tai Download résumé